Introduction
Provides an overview of EngageOne™ Communicate.
Help videos
Provides links to a number of short video clips that show how to use different features of EngageOne™ Communicate.
Initial screen
Describes the initial entry screen for EngageOne™ Communicate
Beta functionality
Explains how to use beta features
Administration
Explains how to manage users, teams and client credentials
Projects
Explains how to manage projects in EngageOne™ Communicate
Communications
Explains how to create and manage communications for various channels
Reporting
Explains how to view and download statistics on projects and specific communications
Unsubscribes
Explains how to manage unsubscribes for SMS and email.
Data Sources
Explains how to manage data sources for communications.
Templates
Explains how to create and manage templates
Asset Library
Explains how to manage the EngageOne™Communicate Asset Library, including Design Schemes
API Usage
Provides an overview of the EngageOne™ Communicate REST API, with links to the Swagger API documentation for more details
Support
How to contact Precisely Support
Copyright
The Copyright notice

Button display type for messages

You can define up to three buttons for a message interaction. These are text-based:

Button display for messages

Note: For a Message interaction, go to the Buttons tab and select Button as the display type. Click Plus symbol

Plus symbol

to add a button.


Display	The name that will be displayed on the button. The name can be any length, however, channels such as Facebook Messenger limit the number of characters and will truncate the name if it exceeds their limit.
Button Type	Different types of button for initiating tasks from within the conversation.
	Postback	Button to send a call to the chatbot. For example to go to another interaction or run an action. In the Payload field, enter the value to send to the chatbot, up to 1000 characters in length. You can then enter the payload in the When the User Says field of another interaction.
	URL	A button to link to an external URL. Users can click the button to go to a webpage, to display an image or watch a video. Depending on the channel, this opens a browser window or a new tab in the browser. Note: Use cards if you need to use rich links with metadata for previewing an image or playing a video.
	Account Link	A button to initiate the login to a user's account. Enter the URL of the login page and the URL of the back-end to use.
	Account Unlink	A button to initiate a logout from the user's account. This will: Close the communication to the third-party endpoint. Forget the authorization code stored in the session. Forget all the data stored in the session, whether obtained from the third-party endpoint or entered by the user. The data is saved if analytics is enabled. By default this data is forgotten when the session ends.
	Phone	On smart phones, a button to take the user to the call screen. The phone number to dial should include the intended country code and area code. For example: `1(888) 000-0000`
	Live Agent	A button to enable a user to ask to chat with an agent: The button's display name is shown on the Live Takeover page so you may want to choose something that is helpful to the agents working on Live Takeover. You need to select the channel that will be used for the conversation. By default this is EngageOne Live Takeover but you can also configure the button for SalesForce Live. Configuring the button for SalesForce Live requires the SalesForce Live organization ID, deployment ID and button ID. See also Configuring live takeover.