Home
Communications
Explains how to create and manage communications for various channels
Chatbot
Live takeovers

Introduction
Provides an overview of EngageOne™ Communicate.
Help videos
Provides links to a number of short video clips that show how to use different features of EngageOne™ Communicate.
Initial screen
Describes the initial entry screen for EngageOne™ Communicate
Beta functionality
Explains how to use beta features
Administration
Explains how to manage users, teams and client credentials
Projects
Explains how to manage projects in EngageOne™ Communicate
Communications
Explains how to create and manage communications for various channels
Reporting
Explains how to view and download statistics on projects and specific communications
Unsubscribes
Explains how to manage unsubscribes for SMS and email.
Data Sources
Explains how to manage data sources for communications.
Templates
Explains how to create and manage templates
Asset Library
Explains how to manage the EngageOne™Communicate Asset Library, including Design Schemes
API Usage
Provides an overview of the EngageOne™ Communicate REST API, with links to the Swagger API documentation for more details
Support
How to contact Precisely Support
Copyright
The Copyright notice

Live takeovers

An agent can intervene in the conversation between a user and a chatbot to respond better to the user's questions or concerns. You use the Live Takeover page for both monitoring live conversations and taking over conversations.