Adding Quick Replies for general use

To add quick replies, click Bot Settings, then go to the Quick Replies tab (Under Language).

You can define basic words or phrases that a user might use frequently in the conversation. These quick replies are always used by the bot provided that the bot is not in a question and waiting for an answer to the question. If the bot is waiting for an answer then one of these quick replies will not be understood. You do not need to add these quick replies to interactions.

For example, when we receive: thanks, thank you, tu, thank u, tank u, ty. The bot always responds with: You're welcome!:

Example of quick replies

Adding a set of quick replies

  1. On the Quick Replies tab, click Plus symbol.
  2. In the When we receive field, enter the text that the user is likely to enter. For example tank u.
    Note: Quick replies are not case sensitive.
  3. In the Respond with field, enter the message that the bot will send to the user. For example You're welcome.