Reporting

EngageOne Communicate makes it easy to obtain reporting information on your communications.

Note: Reporting is currently only available for Email and SMS communications.

Click on Reporting; the following screen is displayed:

This screen shows summary statistics for each project. By default, the date range is the last 30 days; click on the calendar icon () to show a different range, or to see all statistics since launch.

To download the data for a project as a zip file, click the download button ().

Statistics for a project

Click on the project name to display more detailed statistics for the project, as shown in the following example:

For emails, the following information is shown for each communication:

  • CTOR: the Click to Open Rate as a percentage.
  • Opens: the total number of opens.
  • Total Click: the total number of clicks.

For SMS messages, the following information is shown for each communication:

  • Sent: the number of messages sent.
  • Delivered: the number of messages delivered.

Click the star icon ( ) to add a communication to your favorites list (at the top left).

Click the edit icon () to edit the communication.

Click the download icon () to download the statistics for that communication to a csv file.

Statistics for an email communication

From the screen showing the project statistics, click on an email communication in the Project communications list. Detailed statistics for that communication are shown, as in the following example:

The graph shows the number of opens and total clicks over time.

Below the graph, you can see the number of unsubscribes, soft bounces, hard bounces and which devices are being used to access the emails.

For a more detailed analysis of the emails, click Download data. This produces a csv file showing statistics for each recipient.

Statistics for an SMS communication

From the screen showing the project statistics, click on an SMS communication in the Project communications list. Detailed statistics for that communication are shown, as in the following example: