Reporting

Explains how to view and download statistics on projects and specific communications

EngageOne™ Communicate makes it easy to obtain reporting information about your communications.

Note the following points:

Nested fields (fields with arrays and other fields inside them) are currently not supported. You will not be able to select such fields for reporting.
Field names must be unique. Having more than one field with the same name included in reporting may cause data to overlap between fields, or not be present at all.
Video reporting (see Statistics for a Video Communication) does not currently support fields with a full stop (.) inside them (such as first.example). Including such fields may cause the fields values to be empty.
Field names are case-insensitive; the field with the name "ID" is treated the same way as the field with name "id".

Click Reporting; the following screen is displayed:

Reporting dashboard

This screen shows summary statistics for each project.

By default, the date range is the last 30 days; click the calendar icon () to show a different range. Select Since Launch to display all statistics from the first reporting event, such as an email or SMS being sent, a video being watched, a chat conversation started, and so on.

Note: "Engaged" refers to users who have opened an email, received an SMS or engaged with a chat bot.

To download the data for a project as a zip file, click the download button ( Download icon ).

Note: Data fields in the Data Source can be either included in or excluded from the Reporting CSV files, according to whether a box is checked or not. See Data Schema for details.

Update frequency

The reporting statistics are updated every 15-20 minutes. On the Reporting screen for each channel, there is a Last updated indicator at the top right; this shows when the statistics were last updated. If this exceeds 20 minutes, the refresh icon () at the right is enabled; click this to update the statistics without reloading the whole page.