Time/Date Conditions action

Example

In this example, the office is closed between 6:30PM and 8:30AM, and a condition is used to give the user out-of-office contact details:

If the user's current local time meets the condition, the office is closed, and the chatbot goes to the interaction set in the condition. If the user's current local time does not meet the condition, the office is open, and the chatbot goes to the interaction set on the action's Settings tab.

In this next example, the date time condition is for a date range. This works in exactly the same way as the first example.

An action can contain multiple time and date conditions. The order in which the conditions are listed on the Settings tab is important because the chatbot will work through the conditions in the order in which they are listed and apply the first one that matches.

Setting up time and date conditions

To set up a time and date condition:

1. Drag an Action to the canvas.
2. Select Time/Date Conditions as the action type.
3. On the Settings tab, set up the first condition:

   Rule Type	Recurring - for events that occur daily or weekly. Use Weekly to add recurring events for specific days of the week. Date Range - for events that occur over a period of time. Note: Where you use both date-based conditions and recurring conditions in the same action then typically the date-based conditions should come before the recurring conditions, and conditions for named days of the week should come before daily conditions.
   Time, Date, Timezone	Depending on the rule type, enter a date range. For recurring conditions, enter the timezone of the chatbot. Choose the timezone that matches the geographical location of the business or organization that owns the chatbot.
   Next	Select the interaction to which the chatbot will go next when the condition is met (the current date/time falls within the date/time range you chose). When the condition is not met, the bot goes to the interaction set on the Action's Details tab.