Upload JSON

If you want to use a chatbot that is already predefined in a JSON (JavaScript Object Notation) file, select Upload JSON, and then either select the JSON file (using Add file) or drag and drop the file.

In the same way as for creating a new chatbot, you are asked to provide the name of the project (you can if needed create a new project here) and the communication name.

Importing chatbots from EngageOne™ Converse

If you want to import a chatbot that was created in EngageOne™ Converse into EngageOne™ Communicate, proceed as follows:

  1. In Converse, open the bot and select the Extract button. This opens a window with a JSON listing of the bot.
  2. Select the Copy JSON option; this copies the content to the clipboard.
  3. Open a text editor such as Notepad, paste the JSON content into it and save it as a JSON file (with extension .json).
  4. In Communicate, select Upload JSON and then select the JSON file that you just saved.
Note: All functionality from the original chat bot should be preserved, including any NLU functionality.

If there are any issues with the import process, contact Support.