Upload JSON

If you want to use a chatbot that is already predefined in a JSON (JavaScript Object Notation) file, select Upload JSON, then either select the JSON file (using Add file) or drag and drop the file.

In the same way as for creating a new chatbot, you are asked to provide the name of the project (you can if needed create a new project here) and the communication name.

Importing chatbots from EngageOne™ Converse

If you want to import a chatbot that was created in EngageOne™ Converse into EngageOne™ Communicate, proceed as follows:

  1. In Converse, open the bot and select the Extract button. This opens a window with a JSON listing of the bot.
  2. Select the Copy JSON option; this copies the content to the clipboard.
  3. Open a text editor such as Notepad, paste the JSON content into it and save it as a JSON file (with extension .json).
  4. In Communicate, select Upload JSON, then select the JSON file that you just saved.
Note: All functionality from the original chat bot should be preserved, including any NLU functionality.

If there are any issues with the import process, contact Support.