Note: The Video functionality is currently in Beta form.


EngageOne Communicate enables you to easily create customized videos that can be sent to your customers.

Your video can be composed of a number of scenes, each of which is a separate video clip. The complete video communication is composed of all the scenes, played in sequence.

Once a video has been created and published, it can be included in a Communicate email communication.

Creating a new video

When you select Video from the Create New (communication) screen, the following screen is displayed:

Select Create New Video. Firstly, you are asked to provide the name of the project (you can if needed create a new project here) and the communication name. The following screen is then displayed:

The next step is to load the video clips that you want to use. To do this, drag and drop the video symbol to the area at the left. Under Add video, you can then navigate to the video file that you want. Communicate uploads the video and then displays it as a thumbnail. You can repeat for a number of videos, and all the thumbnails appear below.

For the first scene, choose the thumbnail of the video that you want and click it. The video will appear in the screen at the left, like this:

The video for Scene 1 is now in place. To edit the video settings, or replace it with another video, click the video icon .

Once, you have added a video, you can make the following enhancements:

  • Include a title. By default, the text "Add a Title" and "Add a subtitle" is included. You should edit this, and if necessary change the font, text size and color. Alternatively, you can remove the text altogether. You can use personalization within this text, in the same way as for emails and documents. If you move a text box around, a vertical red line will appear when it is centered.
  • Include a voiceover. To add a voiceover, drag the Voiceover button to the left side. You can then enter the text to be spoken, and also select the voice and accent to be used. Alternatively, you can add a custom voiceover by selecting (or dragging) an audio file. You can use personalization within the voiceover text, and you can add pauses, with a specified duration. You can also set the Scene Duration in seconds; the scene will terminate at the end of this time, even if the voiceover or video is not complete. By default Scene Duration is set to Auto, which means that the scene ends when the voiceover is complete. When a voiceover has been added, the icon is displayed under the video icon.
  • Add a background or foreground image. Drag the Image button to the left side and drop in either the inner area (for a foreground image) or the outer area (for a background image).
  • Add a dropdown item, with different options for the user to select.
  • Add a text box for the user to enter text. You can insert a text box within the video display area. The label and the default text are editable, and you can change the font and color. If you select Required interaction, the user must enter some text.
  • Add a button. You can add a button within the video display area. The text, font and background are editable, and you can add a link to a URL or to a specified scene of this video.
  • Add a check box. You can edit the text that goes with the box, and change its font and color.

Contacts tab

This allows you to add personalization to the video using data from a Data Source. See Data Sources for how to create a Data Source. After importing a Data Source, the fields in that source appear as Data Fields when you select Add personalization.

Publishing a video for inclusion with an email

Once you are happy with the content of a video and have saved it, and you then want to publish it so that you can send it with a Communicate email, select Make available in the Get My Video dropdown.

You are then prompted to specify an image to be used for the video thumbnail. This can either be from your Communicate Asset Library or from a local image file. If you selecet a local image file, it will be added to the Asset Library (and you can specify or create a folder for it).

Then click Make it available. The video is now published and available for inclusion with a Communicate email.

Note: The same data source must be selected for the Video (using the Contacts tab) and for the email (also using the Contacts tab). If they do not match, the video will not be available to include in the email. Also, if a video that has been published subsequently has its data source changed, it will be blurred and has a message superimposed on it.