Home
Support
How to contact Precisely Support

Introduction
Provides an overview of EngageOne™ Communicate.
Help videos
Provides links to a number of short video clips that show how to use different features of EngageOne™ Communicate.
Initial screen
Describes the initial entry screen for EngageOne™ Communicate
Beta functionality
Explains how to use beta features
Administration
Explains how to manage users, teams and client credentials
Projects
Explains how to manage projects in EngageOne™ Communicate
Communications
Explains how to create and manage communications for various channels
Reporting
Explains how to view and download statistics on projects and specific communications
Unsubscribes
Explains how to manage unsubscribes for SMS and email.
Data Sources
Explains how to manage data sources for communications.
Templates
Explains how to create and manage templates
Asset Library
Explains how to manage the EngageOne™Communicate Asset Library, including Design Schemes
API Usage
Provides an overview of the EngageOne™ Communicate REST API, with links to the Swagger API documentation for more details
Support
How to contact Precisely Support
Copyright
The Copyright notice

Support

How to contact Precisely Support

If you need to contact Precisely Support for any reason, email support@precisely.com.

Note: If you need to know your team ID, you can find it by clicking the person symbol at the top right. A dropdown is displayed, showing the name and ID of the currently selected team. Click the ID to copy it to the clipboard. This dropdown also has an Email Support option; click this to send an email to Precisely Support.