Statistics for an SMS communication

From the screen showing the project statistics, click on an SMS communication in the Project communications list. Detailed statistics for that communication are shown, as in the following example.

Note: If you are using as the SMS provider, see Using for details of how to configure for reporting.

CSV file

For a more detailed analysis of the SMS messages, click Download data. This produces a CSV file showing statistics for each recipient.

The CSV file includes the value of the unique identifier for each record. This identifier is determined when a Data Source is imported (see Unique Identifier).

The CSV file has one row for each SMS message sent, rather than one row per recipient. This covers the situation where a single customer has multiple products, and therefore receives a number of messages relating to those products.