Buttons for messages

Optionally you can add buttons to messages.

1. Go to the Buttons tab of the Message interaction.
2. Select the display type:
   • Button display type for messages
   • Quick reply display type for messages
   • Card display type for messages

   The available button types depend on the display type:

   Button type	Use	Display type
   Postback	Go to another interaction in the bot	Button, Quick Reply, Card
   URL	Take user to a URL	Button, Card
   Phone	Take user to the call screen of their smart phone	Button, Card
   Account Link	Take user to a login page on another system	Button, Card
   Account Unlink	Take user to the logout page on another system	Button, Card
   Live Agent	For use with Live Takeover. Enable users to start a conversation with an agent.	Button, Card

3. If you want to track button clicks, select Track Buttons. With EngageOne™ Communicate Reporting, you can analyze the button clicks. Tracking is not available for:
   • Buttons on Cards
   • Account Unlink buttons
4. To encourage users to select a button rather than type a message, select the Disable text input field checkbox. You need to use a button rather than a quick reply or card for this feature. Note that this requires Web Client version 3.1 or later.

   This feature is not used in Live Preview.