Send Email action
Select Send Email as the Action Type to send an email with the chat history from an Action interaction.
Note: Selecting Send Email from the Action Type dropdown has the same effect as selecting a Send Email box from the Interactions pane.
On the Settings tab of a Send Email action:
- Enter the email address or the variable that contains the email address (in curly brackets).
- Enter the subject line. You can customize the subject line by using variables.
- You cannot define the email body. This is always the transcript of the session. Since the Send Email action will trigger the email to be sent, this action should be one of the last interactions to be run by the bot.
The sender email address will show as donotreply-converse@communicate.engageone.co. You cannot change this.
Validating email addresses
To validate the user's email address, use a Question interaction to request the email address. On the Answer tab, enter:
- A name for the variable that will hold the email address, such as userEmail.
- Set up Predefined Answer as the answer format.
- Email Address as the Answer Type.